Question: Why are your Yelp reviews mixed?
If you provide rental housing in this area during these economic times as a Rental Owner or Property Manager you must be aware that your business is unique in a variety of ways that makes it inherently a business open to criticism from its customers, suppliers and clients. As the messenger of difficult news, as the enforcer of demanding contracts, as the arbiter between circumstances and/persons calling for opposite resolution, as a fiduciary of private financial & credit information, and as the bill collector for the largest household expense it is natural to enjoy favor on one day and perceived as a major source of frustration the next. Potential renters, industry suppliers and real estate investors can become a bit wary if they read only the Yelp reviews from those in the midst of a frustrating day. However, if such comments do not exist you must ask, why not?
FBS enjoys an interesting customer service role in the business community.
First of all, our clients are independent landlords and our customers are their tenants. Landlords and tenants rarely agree on much due to completely different points of view. There are a myriad of consumer laws and regulations that emphasize their differences.
Second, most business has one or a handful of client and/or customer interactions intermittent over a considerable period of time. Our interactions happen at least monthly but often weekly or daily and our relationships go on regularly for years.
Third, Yelp creates a valuable interchange for customers spending a few dollars up to several hundred which represent a small percentage of that customer’s income. Expressing a personal opinion about a product or service can be a hobby for some while providing consumer guidance to others. However, FBS rental customers pay from a third to over one half of their household income for the housing products and services we represent. On the other hand, our rental owner clients see the reality of the cost and personal liability of their extended real estate ownership; often without substantial financial rewards. In our daily interactions with clients and customers we understand that a lot is at stake and it is natural to blame the messenger.
Finally, considering we are the oldest and largest in this professional business specialty we continue to be pleased how few negative and how many positive reviews we get. We invite you to do a little more research on Yelp before believing the negative reviews. Also, please check the filtered section at the bottom.